Lysis AI Assistants for Communication: automatically handle phone and email

When recurring requests interrupt the workflow

Many companies lose time every day to recurring requests by phone and across various inboxes: follow-up questions about appointments, documents, responsibilities, opening hours, requests, or processing status, as well as customer enquiries, claims, client information, or internal coordination. These requests are often important, but not every one needs to be handled by the team immediately.

This is where the AI Assistants come in: they take calls and messages from inboxes, identify the relevant information, and prepare requests in a structured way for further processing.

• Fewer interruptions from recurring standard requests
• Better reachability, even under high workload
• Structured call notes instead of incomplete callback slips
• Clear summaries instead of long email threads
• Clear pre-qualification and prioritisation of requests
• Better handoffs to teams, systems, or processes
• More time for complex cases, customers, clients, or guests

What the AI Assistants handle

Regardless of the channel, the AI Assistants handle the same core tasks:

• Capture requests automatically: incoming calls or emails are received and made usable.
• Recognise and categorise requests: content, urgency, topic, or responsibility are identified and structured.
• Prepare information clearly: as a call note and transcript for the phone assistant, as a summary for the mail assistant.
• Prepare handoffs: requests are passed on to the responsible people, systems, or workflows.
• Connect systems: as needed to CRM, ERP (business software, e.g. accounting, inventory), calendar, or Lysis Platform.
• Ensure human-in-the-loop (a person stays involved): the AI Assistants prepare and take work off your plate, while the professional decision stays with the team. The phone AI only handles simple requests directly.

AI Assistants in detail: phone and email

AI Phone Assistant

What would you like to know first about the AI Phone Assistant?

The AI Phone Assistant can take on different tasks: capturing recurring calls, structuring requests, creating call notes, or handing off enquiries to systems and teams. Choose the area that matters most for your decision right now.

AI Phone Assistant

What the AI Phone Assistant handles

Core capabilities:

• Answer calls automatically: The Phone Assistant greets callers in a friendly manner and reliably captures their request.
• Recognise and pre-qualify requests: The phone AI asks relevant questions and structures the enquiry accordingly.
• Hold natural conversations: Follow-up questions, pauses, and context are taken into account, so calls don't feel like rigid announcements.
• Create call notes: Your team receives structured summaries, transcripts, and recommended next steps.
• Pass on information: Requests can be handed off to the responsible people, systems, or processes.
• Handle multilingual calls: The Phone Assistant can capture and structure requests in multiple languages. This keeps businesses better reachable for international customers, guests, or clients.
• Connect systems: If needed, the AI Phone Assistant can connect to your phone system, CRM, ERP, calendar, or the Lysis Platform.

See in the demo how a call becomes a structured call note with the request, callback preference, and next step.

View live demo

AI Phone Assistant

How we roll out the Phone Assistant

1. Analysis & Setup
   We analyse which calls come in, what information needs to be asked, and when a request should be handed off to your team.
2. Customisation & Test Run
   We define conversation logic, follow-up questions, forwarding rules, and system integrations. The AI Phone Assistant is then tested and adjusted.
3. Rollout & Support (rollout = the productive start for the customer)
   After rollout, we support the deployment, review conversation quality, and continue to optimise the dialogues based on real calls.

AI Phone Assistant

Phone AI for different use cases

The AI Phone Assistant can be adapted to different industries and workflows. Depending on the target group, typical requests, forwarding rules, and required information differ.

AI Phone Assistant

Phone assistant costs: calculate your savings potential

How worthwhile an AI Phone Assistant is depends mainly on call volume, call duration, and internal staffing costs. The calculator gives you an initial estimate of the monthly savings potential that automated call handling can create.

Calculate your savings potential

Calls per day:

50

Average call duration (min):

5

Lysis cost / month –

Employee cost / month –

Monthly savings –

Assumptions: €0.20/min Lysis cost, €35/hr employee cost, 35 effective phone minutes per hour, 22 workdays/month.

AI Phone Assistant

Product video: how the AI Phone Assistant works

In the product video, you can see how the Lysis AI Phone Assistant answers a call, asks for relevant information, and prepares the request for further processing. This makes visible how a phone call becomes a structured process step. In the live demo, you can call the AI yourself. Then we'll work together to review which phone enquiries regularly occur in your business, what information needs to be asked, and how the AI Phone Assistant can be set up to match your processes.

Schedule a live demo

AI Mail Assistant

What would you like to know first about the AI Mail Assistant?

The Mail Assistant helps businesses structure full inboxes, categorise incoming emails, and prepare relevant information for further processing. Choose the area that matters most for your decision right now.

AI Mail Assistant

What the Mail Assistant handles

Core capabilities:

• Capture emails automatically: The Mail Assistant processes messages from connected inboxes and makes them usable for further processing.
• Recognise and categorise requests: Incoming emails are sorted by content, urgency, topic, or responsibility.
• Summarise important content: Long email threads, document references, or follow-up questions are made understandable within seconds.
• Make priorities visible: Teams recognise faster which requests need immediate handling and which can be deferred.
• Prepare handoffs: Information can be handed off to the responsible people, systems, or workflows.
• Reduce processing time: Recurring sorting, review, and forwarding steps are automatically supported.

AI Mail Assistant

How we roll out the Mail Assistant

1. Analysis & Setup
   We analyse relevant mail structures, inboxes, responsibilities, and recurring request types.
2. Customisation & Test Run
   We define which emails are recognised, prioritised, summarised, or handed off to people, systems, and workflows.
3. Rollout & Support
   After the test run, we support the rollout, train teams, and improve categories, summaries, and automations based on real emails.

AI Mail Assistant

Email automation for different use cases

The Mail Assistant can be adapted to different workflows and target groups. Depending on the industry, typical messages, responsibilities, and handoffs differ.

AI Mail Assistant

Let's find out which email processes can be automated

In an initial conversation, we'll show you the Mail Assistant in action. Then we'll work together to review which inboxes, request types, and handoffs cause the most effort in your business, and where the Mail Assistant can meaningfully take work off your team.

Book a demo