Whether a hotel or a hospitality business: requests rarely arrive only during your own opening hours, and while you're working the front desk or the floor, there's often no time for another call. The Lysis platform brings together guest communication and internal tasks in one place, and can be extended with AI support for phone and email, multilingual for international guests as needed.
DEHOGA Saarland digitalisation partner.
An example workflow for illustration.
A guest calls during the lunch service to reserve a table for the evening. The phone assistant takes the call, captures the date, time, and party size, and creates the reservation in the system. The service team can keep focusing on guests on site without having to take the call themselves.
A hotel maps its rooms and event spaces as rooms in the platform. Bookings are captured centrally there, and available rooms are visible at a glance. Connected devices such as heating or lighting can be controlled directly from the platform, for example to prepare a room in time for guests' arrival.
Requests from different inboxes (e.g. reception, reservations, events) come together centrally in the platform, instead of being spread across separate email accounts. A shared calendar overview shows all bookings at a glance, so availability can be checked quickly.
Requests and messages from guests come together in one place, instead of being spread across different channels.
Housekeeping, maintenance, orders, or other recurring tasks are organised as tickets with a status and owner.
Regular guests, corporate clients, and suppliers are managed centrally, including a history of past enquiries.
Rights and roles define who can view or edit which guest or matter data.
Integration with existing booking and point-of-sale systems is generally possible. Which interface makes sense in each case is something we assess together with you.
Not every business needs the full platform right away. Sometimes a single point of relief on the phone is enough at first; sometimes it's worth looking at your entire guest and task organisation. In our first conversation, we'll work out together where your business currently loses the most time.
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