A customer calls because an additional question has come up on an ongoing job. The phone assistant takes the call, captures the request, and creates it as a structured ticket. The team can then assign it to the right job. When the team member is back from the site, they can already see in the system who called and what it was about – instead of just finding a note with a phone number.
Industries – Handyman Services
Software for Handyman Businesses: Jobs, Appointments, and Communication in One Place
On site, in the workshop, or on the road – if you work in the trades, you rarely have time to answer the phone at the same time. The Lysis platform keeps jobs, appointments, and customer data centrally organised, while AI support catches incoming calls and emails while work is happening on site.
Everyday Life in Many Handyman Businesses
Typical situations that come up again and again in the trades:
- Several jobs run in parallel, with different appointments and contacts
- Calls during work on site go unanswered
- Job details live in notes, chat threads, or someone's memory instead of one place
- Customer data and contacts aren't clearly linked to the right jobs
- Callbacks get delayed because someone first has to find out what it was even about
What the Platform Offers Handyman Businesses
Organise Jobs as Tickets
Every job can be created as a ticket, with status, ownership, and a deadline, even when several projects run at the same time.
Customers and Contacts in One Place
Contacts and the history of individual jobs are managed centrally.
Documents Attached to the Job
Photos, plans, or invoices are linked to the relevant job and findable for the whole team.
Roles for Daily Operations
Rights and roles define who can view or edit which jobs and customer data.
AI Support When No One Can Answer the Phone
In the trades, staying constantly reachable is often the sticking point: if you're working on site, you can't take calls at the same time. That's exactly where the Lysis AI Assistants come in.
- Calls are answered, even when no one is in the office right now
- The request is captured and linked to the right job, instead of just being a missed call
- Emails about new requests or follow-up questions are recognised and summarised for the team
- Urgent matters are handed off directly to the right person
Reliable Day to Day, Secure With Customer Data
- Rights and roles ensure only authorised people have access to customer and job data
- Processing can be done locally, or alternatively on servers within the EU
- Customer data is not used to train AI models
- Integration with existing systems (e.g. accounting) is assessed on a project basis
If You're Not Sure Yet Where to Start
Not every business needs the full platform right away. Sometimes a single point of relief on the phone is enough at first; sometimes it's worth looking at your entire job organisation. In our first conversation, we'll work out together where your business currently loses the most time.
Arrange an Initial Conversation